Batteries and electrical equipment
We sell e-bikes with batteries and bikes with built-in batteries, for example with SmartSense. Here you can find out how to return old batteries and electrical equipment properly and free of charge. We provide this information in accordance with the German Battery Act (BattDG), the EU Battery Regulation (EU) 2023/1542 and the German Electrical and Electronic Equipment Act (ElektroG).
Waste batteries and old devices do not belong in household waste
You are legally required to return waste batteries. Batteries contain substances that can harm the environment and human health, as well as valuable raw materials such as lithium, cobalt and nickel that are recycled. Lithium batteries in household or recycling bins can cause fires in waste collection vehicles and sorting plants.
How to return old batteries free of charge
We take back waste batteries of the types we sell new (in particular e-bike batteries) free of charge. Regardless of brand and where you bought them, in quantities usual for private households and without any obligation to buy from us.
At our place in Brandis
Bring your old battery to our office: The Cyclery, Kastanienweg 9, 04821 Brandis, Germany. Please get in touch briefly beforehand so that someone is there.
Near you
Even if we deliver your bike, you can hand in your old battery free of charge at a collection point near you, for example at your local municipal recycling centre. It is best to ask there beforehand where e-bike batteries are accepted. Small portable batteries can also be dropped into the collection boxes in shops.
Handling old batteries safely
- Tape over the contacts or terminals to prevent a short circuit.
- Do not open or dismantle batteries and do not expose them to heat.
- Do not charge or use batteries that are damaged, swollen, leaking or getting hot. Store them in a cool, dry place away from flammable material until you hand them in, and tell the collection point that the battery is damaged.
Longer use means less waste
- Follow the charging and storage instructions in the manual of your e-bike or battery and only use the matching charger.
- Do not store the battery in direct sunlight, in freezing temperatures or permanently fully charged or empty. For longer breaks, the manufacturer states the right charge level in the manual.
- If your battery has lost capacity or has a problem, ask us before replacing it. A battery in good condition can often still be used. At the end of its life it is recycled.
What the symbols mean
Old electrical equipment (for example pedelecs)
- Pedelecs with pedal assistance up to 25 km/h are electrical equipment. At the end of their life they do not belong in residual waste but at a collection point for waste electrical equipment, for example your local municipal recycling centre. Handing them in there is free of charge.
- Remove the battery before handing in the device if this is possible without tools and without damage, and return it separately.
- You are responsible for deleting personal data (for example app connections or stored ride data) yourself.